Head of Quality Assurance · Milan

Quality isn't a final checkpoint. It's a leadership discipline.

I lead Quality Assurance organizations through the shift from traditional testing to modern Quality Engineering—aligning people, operating models, technology and risk to deliver measurable business outcomes.

Quality StrategyTest Factory LeadershipOperational ExcellenceAI in Software Quality

Executive profile

Building quality organizations that scale.

I'm a Quality Assurance leader with 11+ years of experience building testing capabilities, leading multidisciplinary teams and improving how organizations manage software risk.

I currently lead a QA function and a blended Test Factory of around 40 professionals. My remit spans strategy, governance, operating models, release readiness, capacity, executive reporting and client-facing quality initiatives, including RFPs and solution design for managed testing services.

I'm at my best in complex environments that need clarity and momentum. I challenge weak processes, make ownership visible and translate business expectations into practical quality systems that teams can execute.

Executive impactResults, cases and perspectiveEvidence, decisions and leadership principles that turn quality into an enterprise capability.
Three Quality Engineering professionals review test evidence and release readiness in a meeting room
Quality operating systemEvidence, ownership and decisions—designed as one system.

Leadership impact

Where I make an impact.

I connect strategic direction, operational discipline and people leadership to make quality scalable and measurable.

01

Quality Strategy & Governance

I build operating models, quality standards, ownership frameworks and release governance that make quality a business capability.

02

Leading Teams at Scale

I design roles, leadership layers and development paths that help blended teams scale without losing accountability or execution discipline.

03

Quality Engineering & AI

I apply automation, continuous quality, accessibility and practical AI use cases to reduce risk, expand coverage and accelerate feedback.

04

Operational Excellence

I use KPIs, capacity planning and performance insights to turn complexity into clear priorities and informed decisions.

Selected contributions

Turning strategy into a working operating model.

Knowledge

Test Library Knowledge

A structured approach to making test assets reusable, traceable and easy to share across products, teams and releases.

Performance

KPI & Capacity Governance

A management framework that connects efficiency, capacity, workload and delivery data to day-to-day decisions.

People

Capability Building

Skills assessment, role architecture, mentoring and development paths that turn individual expertise into organizational capability.

Experience

A career built from the ground up.

I progressed from hands-on testing to leading an enterprise QA function. That operational foundation still shapes how I lead: close to the work, focused on people and accountable for outcomes.

Professional experience2015 — Present
Two QA professionals collaborate on test automation results and software defect analysis
Milan

Head of Quality Assurance

Own QA strategy, governance, KPIs and Test Factory performance for a blended organization of around 40 professionals. Leading the shift toward Quality Engineering, continuous quality, accessibility and AI-enabled testing.

Milan

Test Manager

Led multi-client testing portfolios end to end, defined test strategies and scaled the Test Factory from a small core team into a multidisciplinary delivery organization.

Milan

Test Analyst

Delivered quality assurance across banking and cloud services, covering requirements analysis, test planning, integration, usability, defect management and lifecycle reporting.

Milan

Software Tester

Tested regulated cloud and web products for digital preservation, e-invoicing and electronic signatures in ISO 27001 and Italian public-sector compliance environments.

Thought leadership

Making quality a catalyst for innovation.

I share a practical view of AI in Software Quality: use it to expand testers' judgment, coverage and speed—not to remove human accountability.

Follow my thinking on LinkedIn (opens in a new tab)
Andrea Giacalone speaking on stage about accessibility and artificial intelligence
Speaker · Italian Software Testing Forum 2025
Applied AI · Test Automation

AI in Test Automation

Applying AI to speed up test design, script maintenance and failure analysis while improving coverage, reuse and long-term maintainability.

Core expertise

Leadership that connects strategy, execution and technology.

Technology can accelerate quality, but leadership makes it repeatable. I build the operating model, capabilities and accountability needed to turn tools into reliable outcomes.

01

QA Strategy, Governance & Operating Models

02

Quality Engineering & Continuous Testing

03

Test Factory Leadership & Scaling

04

Operational Excellence, KPIs & Capacity Planning

05

Enterprise Transformation

06

Risk-Based Testing & Release Readiness

07

Test Factory RFPs, Proposals & Solution Design

08

Client & Executive Stakeholder Management

09

People Leadership & Capability Building

10

Atlassian Platform Administration

11

Accessibility & WCAG

12

End-to-End Test Portfolio Management

Test portfolio coverage

I lead the strategy, design and delivery of the core testing disciplines across the software development lifecycle.

Functional TestingIntegration & API TestingSystem & End-to-End TestingRegression & Smoke TestingTest AutomationPerformance & Load TestingMobile & Cross-Platform TestingUsability & Accessibility TestingUAT Support & Release ValidationRisk-Based & Robustness Testing

Contact

Let's build quality that creates business confidence.

Open to executive conversations, leadership opportunities, advisory discussions and transformation initiatives in Quality Engineering.

Curriculum VitaeDownload my professional profile